Utilities Organisations Transforming IT Operations & Architecture
Aging grid and billing systems, regulatory demands, and complex IT landscapes slow transformation. It doesn’t have to be this way. GBTEC helps utility organisations to standardise critical processes, rationalise legacy architectures, and align IT investments with grid and business priorities – securely and at scale.
Trusted Globally
Proven Impact for Utility Transformation
From grid modernization to billing and ERP transformation, the BIC Platform delivers measurable results for utility organizations worldwide. Utilities use BIC to accelerate transformation programs, reduce operating costs, and improve governance across business and IT.
Speed up billing, ERP, and grid modernization initiatives by eliminating fragmentation and enabling AI-supported process and architecture alignment.
typically $200K–$400K per year, with reduced rework, audit effort, and misaligned initiatives, common in utility and regulated-industry deployments.
Reduce redundancy, retire legacy systems, and improve cost transparency across complex utility IT landscapes – creating sustainable, recurring savings.
Customer Story: Horizon Power
Discover how Horizon Power standardizes processes and drives transformation across a vast utility network. The company boosts operational efficiency, ensures compliance, and coordinates initiatives across 47,000 households spanning 2.3 million square kilometers.
Build the Digital Foundation for Modern Utilities
BIC Process Design and BIC EAM connect business and technology in a single, AI-powered platform, giving utilities the transparency, consistency, and control they need to modernize systems, streamline operations, and execute transformation with confidence.
Streamline and standardize critical utility processes
Utilities operate complex, cross-functional processes spanning billing, field service, grid operations, asset management, and customer service. BIC Process Design enables fast, AI-assisted modeling of standardized, enterprise-wide processes, reducing errors, improving handovers, and increasing operational reliability across regions and subsidiaries.
Accelerate digital and operational transformation programs
ERP replacements, billing transformations, and customer experience initiatives often fail due to fragmented documentation and unclear responsibilities. Standardized process models provide a shared execution baseline, reducing transformation cycle times by up to 42% and enabling faster cross-functional coordination between business, IT, and operations.
Ensure audit readiness and regulatory compliance
Utilities face growing regulatory and audit requirements. BIC Process Design automates process documentation and governance, ensuring audit-ready evidence at all times while significantly reducing audit preparation effort and dependency on external support.
Reduce operational costs through consistency and governance
Inconsistent processes lead to rework, billing disputes, and service delays. By enforcing standardized models and governance, utilities reduce deviations, improve service quality, and achieve measurable cost savings across administrative and operational functions.
Align technology investments with grid and business priorities
Utilities frequently approve IT initiatives without full visibility into long-term architectural impact. BIC EAM enables capability-based planning, ensuring technology investments directly support grid modernization, renewables integration, regulatory requirements, and customer strategy – improving execution success by up to 40%
Reduce software and infrastructure costs through rationalization
Legacy systems and overlapping applications drive unnecessary cost and risk. BIC EAM identifies redundancies, lifecycle risks, and retirement opportunities, enriched with CMDB and ITSM data – delivering 20-30% software and infrastructure savings and up to $500K in annual cost reductions.
Improve risk and compliance visibility across the IT landscape
Spreadsheet-based architecture management limits governance. BIC EAM provides a real-time dependency view across applications, data, processes, and infrastructure, exposing risks, compliance gaps, and critical dependencies before they become costly issues.
Accelerate cloud and modernization programs
Smart grids, data-driven operations, and digital customer services require modern architectures. BIC EAM delivers clear modernization and cloud roadmaps with impact analysis, reducing decision cycles and portfolio complexity for faster, more predictable execution.
How Horizon Power Scales Process Excellence Across a Vast Utility Network
GBTEC helped us unify our processes and visualize project impacts and dependencies – boosting efficiency and ensuring compliance across 47,000 households spanning 2.3 million square km.
Ready to Modernize Utility Operations and IT with Confidence?
Align processes, architecture, and investments with our BPM software tool for utilities, while meeting regulatory demands and reducing cost.