Contractual Terms & Conditions

Please find below GBTEC Group’s tailored standard provisions for our collaborative, successful, and transparent cooperation as well as the system requirements for the optimal use of BIC software products.

Core Documents

General Terms and Conditions (“GTC”)

Legal framework for the software and service offerings of the EU-based GBTEC Group companies: GBTEC Software AG, GBTEC Software S.L., GBTEC Austria GmbH, and GBTEC Deutschland GmbH.

General Terms and Conditions Global (“Global GTC”)

Legal framework for the software and service offerings of the Non-EU-based GBTEC Group companies: GBTEC Software UK Ltd., GBTEC NA, Inc., GBTEC Australia Pty Ltd., and GBTEC Arabia Ltd.

General Service Description (“GSD”)

Specification of the scope of services, licensing models, and technical framework for the use of GBTEC software.

BIC AI Services Terms of Use (“ToU BIC AI”)

Special provisions for the optional use of AI functionality.

Service Level Agreement – BIC Platform of the GBTEC Group within a SaaS Model (“SLA SaaS”)

Cross-product definition of availability, support services, error categories, response times, and penalties.

Data Processing Agreement pursuant to Art. 28 GDPR (“DPA”)

Provisions governing the GDPR-compliant processing of personal data by the GBTEC Group on behalf of the customer.

System Requirements

System Requirements for BIC Process Design & Execution – SaaS

Technical system requirements for the operation of BIC Process Design & BIC Process Execution standard software

Certifications

ISO/IEC 27001:2022 Certificate of GBTEC Software AG

GBTEC Software AG is successfully certified according to ISO/IEC 27001:2022.

ISO 9001:2015 Certificate of GBTEC Software AG

GBTEC Software AG is successfully certified according to ISO 9001:2015.

Certificate for data protection management

The data protection management (DSM) and the technical and organizational measures (TOM) are regularly reviewed.

Certificate for sustainability management (ESG)

GBTEC Software AG is successfully certified according to EcoVadis ESG-Rating.