BIC Platform ensures the controlled process flow at Viseca


To improve its business processes in the long term, Viseca decided to introduce professional business process management. The provider of cashless payment solutions has since optimized its processes with BIC Platform.

Innovative BPM for effective processes

GBTEC and Viseca (formerly Aduno Group) won the Process Solution Award in the Process Modeling category in 2017. The project at the Swiss fintech was recognized as particularly innovative and exemplary by the independent expert jury of the Gemeinschaft für Organisation (gfo). "We are very pleased to have received this award and thank Viseca for the trustful cooperation," says Marc Stromberg, Key Account Manager at GBTEC.

Viseca Holding SA
Headquarters: Zurich, Switzerland
Employees: 700+
Industry: Banking and Insurance

BIC Platform module in use:
BIC Process Design

Project highlights

Viseca trusts BIC Platform with securing its processes with regard
to regulatory and bank-specific requirements.

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EDEN maturity assessment to
define the status quo

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BPM and document management
in one solution

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Internal control profits by
extensive process documentation

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Permanent verifiability as part of
continuous improvement

The challenge

Professionalization of BPM to comply with international regulations

To permanently ensure service quality and to improve its business processes, Viseca decided to introduce a professional BPM. In addition, important prerequisites for regulatory and bank-specific requirements were to be achieved through a high documentation density for management and support processes. The main focus was on documenting business processes, analyzing them, optimizing them where necessary, and then publishing them to employees. Other requirements concerned quality assurance, user-friendliness and risk management based on the global COSO standard (Committee of Sponsoring Organizations of the Treadway Commission).

The solution

Detect the status quo, determine potential, initiate optimization

An EDEN maturity assessment determined the process orientation in the company. This resulted in a guideline for the further development of process management, which Viseca and GBTEC used as the basis for the project plan. In BIC Process Design, different process levels were depicted and detailed role concepts were described. For this purpose, Process Owner (approx. 40), Process Manager (approx. 100) and Process User (approx. 700) were defined.

With an efficiency analysis carried out every six months, Viseca monitored the operational processes across all branches and locations. Several optimization potentials were identified:

  • intensive training of individual teams or employees
  • automation of manual activities
  • elimination of unnecessary interfaces in the BPM system

The implementation of this potential ensured a lean and efficient process management at Viseca.

Illustration Viseca BPM

The benefit

BIC Platform as a secure basis for flexible adjustments and continuous improvement

As a professional process management system, BIC Platform has supported Viseca's core business since its introduction. Process documentation makes an important contribution to obtaining bank-specific requirements and secures business activity. A continuous improvement process (CIP) ensures that processes are permanently reviewed and adapted to changing conditions. Regular process optimization enables processes to be run much more quickly. In addition, duplicate work steps are avoided, search times are significantly reduced, and risks and thus potential costs are significantly reduced by linking processes to the internal control.

About Viseca

Viseca Holding includes Viseca Card Services SA, Viseca Payment Services SA and Contovista AG. As the issuing company, Viseca Card Services SA is responsible for issuing payment cards. It offers customer banks and end customers alike a wide range of state-of-the-art card products. Viseca Payment Services SA houses the processing business. This unit provides card-related services to customer banks that wish to issue their own payment cards. Contovista AG, as the third pillar, drives the development of innovative financial management services.

Viseca Holding is wholly owned by Swiss retail and cantonal banks. These include the Raiffeisen Group, cantonal banks, regional banks, Migros Bank, Bank Cler, and commercial and private banks.

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