New process portal for flexible BPM
& easy KPI analysis

EDEKA Südwest's previous tool generated a high level of manual effort in the maintenance and administration of the approximately 1,800 processes. Navigation took place via different levels and required a lot of detailed knowledge, among other things due to a limited search function. Furthermore, the evaluation options for the processes were limited to non-existent and further development options were also exhausted. The goal of the project was to improve the methodological and technical support of the approach used at EDEKA Südwest to analyze and optimize processes (e.g., process times and costs) and to enable faster identification and implementation of optimization potential. For this purpose, the existing business process management at Edeka Südwest, which was based on MS Visio and Excel tables, was to be optimized with the help of a modern database-supported platform. An essential part of the project assignment was to transfer the existing modeling to a new technological basis as easily as possible.

The new EDEKA Südwest process portal should be an intranet-based portal built on EDEKA Südwest's documents, processes, IT systems and relevant responsibilities. Every employee should be able to access their processes and work tools. At the beginning of the project, the process diagrams were transferred from MS Visio to BIC Process Design in a partially automated way, which saved about 750 working hours. As part of each process mapping work order, process objectives were individually defined and set in quantitative and qualitative terms. Target and actual data were compared and evaluated using an analysis component created specifically for EDEKA Südwest. The ability to easily evaluate and communicate alternatives when changing processes at EDEKA Südwest based on process scenarios completes the picture. Navigation through the new process model is based on a hierarchical multi-level model that provides ever more detail on the processes. The intuitive operation & user-friendly presentation enables a good process overview.