KOSTAL upgrades its process management to global quality management


With the help of the BIC Platform, KOSTAL, headquartered in Lüdenscheid, Germany, succeeded in holistically expanding its integrated management system to ensure audit-proof work at all locations and to support several thousand employees in performing their tasks.

Integrated management system

With the BIC Platform as the basis for KOPS, KOSTAL has implemented an integrated management system that serves as a secure basis for certification in future audits. The simple presentation of all content also enables new employees to be trained efficiently, even in complex tasks.
"KOPS has proven itself as a central process system for us in a very short time. With the comprehensible representation of processes and the convenient document connection, KOPS supports us in every step of our work."

Ralf Schröder
Project Manager Business Integration

Leopold Kostal GmbH & Co. KG
Headquarters: Lüdenscheid, Germany
Employees: 18,000+
Industry: Automotive

BIC Platform module in use:
BIC Process Design

Project highlights

With KOPS, Kostal has created a worldwide, uniform process management and quality management system that benefits from the functional diversity of BIC Platform on a daily basis.

Corporate Governance Icon

Audit-compliant work
at all locations

information portal

Role concept and process responsibilities
stringently represented

Team Icon

Supporting several thousand employees
in the performance of their tasks

The challenge

All-in-one BPM with document connectivity

In order to meet the requirements of new standards in the automotive industry at an early stage, KOSTAL decided to expand its integrated management system. The company made great demands when looking for BPM software to implement a holistic management system. The goal was to build a worldwide information portal. Not only process modelers but all employees should feel at home there and quickly find important processes and related documents. The tool should also offer a comprehensive role concept and stringently represent process responsibilities. KOSTAL recognized at an early stage that such a project, which fundamentally changes the daily work of all employees, cannot run alongside normal business. A central competence center was set up to coordinate and implement the new QM system. This center compiled all the requirements in close consultation with the sites and specialist departments.

The solution

Audit-proof and efficient quality management

KOSTAL chose BIC Platform with the necessary functionalities for modeling, publishing, executing and optimizing processes and documents as the technical foundation for its KOPS, "KOSTAL Process System". The initial establishment of the central quality management system was based on the previously used manuals, process instructions, guidelines, organizational instructions and forms. These were transferred from existing systems. KOSTAL was able to transparently integrate all relevant documents, which are checked in audits, into the system. Supported by GBTEC consultants, the next step was for the competence center to collect, harmonize and integrate the existing processes, key figures and related documents. The tool accelerated this considerably with the help of its automatic model and document upload. Process modelers then linked the guided documents directly to the process steps for which they are relevant.

Illustration Kostal BPM

The benefit

Easy integration of existing models and guided documents

The BIC Platform-based system KOPS, "KOSTAL Process System", was first made available to employees for audit preparation in 2016 and has since served as a central quality management system. To maintain the high standards of work processes and managed documents in the long term, KOPS includes a comprehensive authorization system for the structured release and resubmission of content.

  • Audit-proof and efficient quality management
  • Role concept: employees receive work aids at the click of a mouse
  • All-in-one software with integrated document management

The tool thus supports the worldwide provision of quality-assured content, which those responsible can easily revise and optimize as needed.

About Leopold Kostal GmbH & Co. KG

The family business was founded in Lüdenscheid in 1912. KOSTAL's experience in the automotive industry has grown over decades. At the same time, the company is characterized by innovative strength and expertise as a development partner and high-volume producer. This has made it an expert in the field of system integration. KOSTAL employs over 18,000 people at 46 locations in 21 countries. All of the world's leading automotive manufacturers and their suppliers are among the customers of the KOSTAL Group, which is headquartered in Lüdenscheid, Germany. With its Automotive Electrics and Contact Systems divisions, KOSTAL is one of the TOP 100 suppliers in the automotive industry.

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