Insights from the BPM world
Interviews with experts

Process Pioneers Podcast

The Process Pioneers are a community of BPM experts who strive to achieve sustainable added value and better performance for their organisation through business process management. In their interviews these experts tell us their best tips, tactics and strategies.

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Success Breeds Success

Follow our new episode with Amit Chauhan, Founder and Managing Partner of Q3edge Consulting, as he clarifies the core message about business process management and the reasons for continually extending your knowledge about BPM. Find out why you need to validate processes before automating them, especially regarding the enormous investment costs in terms of money, time, and effort. Furthermore, Amit addresses the COVID19 situation and explains how business process management can play a part in the current environment where something outside of everybody's control is making it challenging to run businesses. He also ventures a look into the BPM future. And what about your prediction?

Business Process Management | Process Automation | Process Improvement

Date: 01/06/2021
Duration: 39 minutes

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The Gel That Holds It Together

In this interview, Lara Meyers reports on her experiences as Business Architect at Powerlink Queensland. Doing so, she gives information about the question: How does process architecture ties everything an organization does together? At this point, she compares the process architecture with a “gel that holds your organization together” and keeps everything simple and fluid. Besides, she explains why organizations should have key metrics around their processes and how a “center of excellence” can help to achieve certain performance goals. In the further course, she goes into more detail about that center of excellence and mentions the key ingredients for setting up such a center with Business Process Management.  

Business Process Management | Process Performance | Enterprise Architecture

Date: 01/03/2021
Duration: 40 minutes

Never Not Improve Process

In this episode, Daniel interviews Marlon Dumas (Co-Founder of Apromore and Professor at University of Tartu), who contributes both his experience from his many years of research work and the spin-off of the process mining provider Apromore. Among other things, he explains why business process management is vital for the success of an organization and why it is sometimes better to implement BPM under a different name. In addition, he gives a view into the future of process management: According to his opinion, the trend is towards automated processes. Process Mining will be a first step in that direction, as it offers comprehensive data mining and analysis without the help of IT and Data Scientist. Besides, he has the vision of BPM recommendation systems, which autonomously recommend points, where processes can be improved. More details can be found in this episode.

Business Process Management | Process Mining | Process Improvement

Date: 12/29/2020
Duration: 43 minutes

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Engage Process Practitioners

Shane Hastie, Director of Community Development, is guest in today’s Process Pioneers episode, talking about agility and process management. Get to know, why agility is the “ability to respond to changing circumstances in a way that takes advantage of those” and why agility and BPM complement each other. Furthermore, Shane disproves the misconceptions that agility means chaos and that process management is regarded as a way of restricting and controlling everything. In the further course of the interview, he also discusses how companies can remove any fear, uncertainty or doubt around process changes and reports on some positive examples for successful process improvements. These improvements don't have to be forced on the process practitioners, but discussed with them, because nobody understands the process better than people who are in the process.  Above all, it is crucial that companies create an atmosphere where people are comfortable to make mistakes and learn from them.

Business Process Management | Agile BPM | Process Improvement

Date: 12/21/2020
Duration: 36 minutes

Ask A Lot Of Questions

In this Process Pioneers episode, Daniel interviews Carmen Jacobs, BPM and Enterprise Architecture Consultant, and thus a guest who brings both a process-oriented and an enterprise architecture perspective to this interview. With her experience from various BPM projects in Australia, New Zealand, and Europe, she gives valuable insights into the BPM and Enterprise Architecture world and answers, among others, the following questions: Why is it important for an organization to empower their employees to look for process improvements? Who do you need on board for a BPM implementation in order to be successful? How do you identify a process that needs radical innovation as opposed to just incremental improvements?

Business Process Management | Enterprise Architecture | Change Management

Date: 12/17/2020
Duration: 68 minutes

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Mapping Is Vital

Follow the new interview between Daniel Rayner and his guest, Paul Nash, about BPMN 2.0 and enhance your process knowledge. In one part of the discussion, Paul explains the advantages of BPMN, namely that the notation does not only show who is doing what and when in the process, but also the entity's people and roles that the process interfaces with. However, many people who are performing tasks in processes do not really want to see the BPMN version. That is the reason why they have to be trained and understand the challenges. In this regard, Paul explains that there is a huge difference between writing knowledge and reading knowledge of the notation. Furthermore, he points out that because of the vast amount of symbols, it is essential to develop clear modeling guidelines.

Business Process Management | Process Modeling | Process Improvement

Date: 12/14/2020
Duration: 46 minutes

Valuable Processes

In this Process Pioneers episode, Daniel welcomes David Stokes, Founder and Principal Consultant at Technology Systems in New Zealand, and thus a guest with a highly innovation-driven mindset. And innovation is one of the main topics in this episode. In this respect, he evaluates why an innovative mindset is essential for the continuation of an organization, why pain can be regarded as an opportunity, and why change management is really a big thing. Regarding these questions, David gives an insight into his experiences of former positions and provides tips and tricks to overcome any difficulties that may arise.

Business Process Management | Innovation Management | Change Management

Date: 12/12/2020
Duration: 34 minutes

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Customer Expectations

Small improvements can also deliver a significant value for organizations, that is the opinion of today’s guest Nicole Dollin, Senior Manager, Distribution Strategy & Enablement at the NRMA. In this episode, she explains why a radical change is not the prerequisite for organizational improvements and that little improvements can be achieved through an effective business process management. In order to achieve these successes, BPM needs to be clear and standardized, as well as easy to use and easy to understand for the employees. Also the topics of process ownership and customer experience play, according to Nicole, a significant role. Further details will be discussed in this episode.

Business Process Management |  Process Improvement | Customer Experience

Date: 12/09/2020
Duration: 32 minutes

Do It By Stealth

Has it ever happened in your organization that chaos breaks out as soon as a certain person is on holiday, changes position or even leaves the company? Then join today’s episode with Paul Fechner (Digital Information Strategist) and follow the discussion about how and why business process management and knowledge management belong together. Because “if we've got certain structures in place, it doesn't matter when people come and go, or get a shift around to different positions. The process should change if there's input from other people, if not we just keep the same process.” Furthermore, Paul emphasizes the significance of a “mistake culture”, in which employees are not afraid to try out new things and find out improvements for their everyday work.

Business Process Management | Process Improvement | Knowledge Management

Date: 12/08/2020
Duration: 42 minutes

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Please note: Once you watch the video, data will be transmitted to Youtube/Google. For more information, see Google Privacy.

What’s The Process?

Why is it important for an organization to get a handle on its processes? How does a process put you in control of your organization? How can processes empower you to identify problems quicker? These are just a few questions Daniel Rayner is discussing with Nicholas Baily (Process Improvement Consultant) in this Process Pioneers Episode. With his wealth of experience, Nicholas lets us know the importance of process measurement and its impact for the organization. In this regard, it is not only important to model a high number of processes, but to optimize core processes that are visible for the customer, like the dwell time or the product quality. You would like to know more about the benefits of a customer perspective, as well as the benefits from a risk and compliance perspective and an operational excellence perspective? Just listen to this episode!

Business Process Management |  Process Improvement | Process Performance

Date: 12/04/2020
Duration: 39 minutes

Magic Bullet for BPM

Process management before process automation – That is the attitude of Peter McFarlane, today’s guest in our process pioneers episode. In this episode, he argues why a well-functioning business process management is the basis for its optimization and automation. And, according to him, BPM affects every organization, no matter its size, orientation, and business, as long as it is delivering value to an end user. Furthermore, the business process consultant explains, that BPM is not limited to organizations: In all areas of life, people are following processes, e.g. in sports or music. But establishing a business process management and gaining results needs time, which he illustrates with the following guideline: You need 3 weeks to set things up, you need 3 months to start the first BPM project and you need 3 years to see changes. Further details can be found in our podcast.

Business Process Management | Process Improvement | Process Automation

Date: 12/01/2020
Duration: 36 minutes

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Policy vs. Efficiency

You have always wondered what the biggest sources of process efficiency or process inefficiency within an organization are? You would like to learn more about the role of customer experience, corporate culture, and corporate policies within business process management? Then this Process Pioneers episode with John Merideth is just right for you. As Managing Director at JC Management Consulting and former Commercial Excellence Manager at GE Capital, as well as Head of Process Excellence at Aldermore Bank, John has a lot of international BPM experience. Therefore, in this episode he can easily explain the cultural differences and similarities in terms of process management in general and the understanding of its benefits, and how the willingness to take responsibility for end-to-end processes differs between Australia, Germany, the UK and North America. Be curious!

Business Process Management |  Process Improvement | Digital Transformation

Date: 11/30/2020
Duration: 52 minutes

BPM Dictates the Solution

“Business processes is a key fundamental thing.” This is the key message of today’s interview between Daniel and Rolf Schubert, Business Process Architect for one of the top five retailers in South Africa. In this podcast episode the interviewee explains why a process centric mindset is so important, how business processes support the overall strategy and why the power of business processes should never be underestimated. Besides, the two are talking about responsibilities and persons involved within the business process area. Follow the discussion about the questions who should care about business processes, how to deal with relevant stakeholders and how to overcome resistance to the documentation or improvement of processes.

Business Process Management | Process Improvement | Process Documentation

Date: 11/10/2020
Duration: 36 minutes

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Please note: Once you watch the video, data will be transmitted to Youtube/Google. For more information, see Google Privacy.

Process Must Deliver Value

What is the importance in understanding the business requirements before embarking on a new BPM initiative? What is the importance of integrated data in Business Process Management? These are just a few questions Daniel Rayner and Paul Del Gigante (Transformation Manager) tackle in this Process Pioneers episode. Further topics cover the questions how removing redundant steps can save a lot of time in a simple process and how and why you should free-up and re-deploy valuable resources elsewhere in your business. Stay tuned.

Business Process Management |  Process Improvement | Digital Transformation

Date: 11/04/2020
Duration: 38 minutes

Understand Where You Are

Join our new Process Pioneers episode with Anthony Langsworth, Senior Principal Architect of the Platform Delivered Services for NTT Limited and gain new insights concerning how to transition from having ad-hoc business processes, to processes that are strategically designed and how business processes can help you navigate the changing business environment in a de-risked way. Learn more about how agile thinking and BPM can support each other and why agile working does not automatically mean scrum. Follow the discussion how enterprise architecture and BPM work together: Is enterprise architecture part of BPM or is BPM part of enterprise architecture? And what is their role in crisis management?

Business Process Management | Enterprise Architecture | Agile BPM

Date: 10/28/2020
Duration: 32 minutes

BPM Podcast Anthony Langsworth

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preview peter tzortzis

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Why Before Process

You want to learn more about how to achieve an effective process management within your organization and how it can set the course for both the short-term and long-term success? Join our Process Pioneers episode with Peter Tzortzis (Process Analyst at Thorn Group Limited) and get to know how “Business Process Management involves improving order and efficiency.” Understand why having a “why” – understanding how business activities are doing things -  is so important before you get stuck into process details and how to find out the reasons.

Business Process Management |  Customer Experience | Process Performance

Date: 10/25/2020
Duration: 32 minutes

Summed Up in BPM

“(…) as long as we will work, continue to work, we will have processes, BPM will be relevant.” That is the position Rajeev Mishra, Process Automation Value Proposition Lead, is taking. Join the interview between him and Daniel Rayner as they discuss which components are necessary to make sure that BPM will be successful. For this purpose, Rajeev explains why BPM can be regarded as a strategic tool and what areas of business BPM provides a good lens for. Another topic the interviewees are talking about is the disruption within the BPM sector. Learn more about why business process management is disruptive as well as disrupted and the reasons for it according to Rajeev.

Business Process Management | Disruptive Technology | Process Performance

Date: 10/22/2020
Duration: 29 minutes

Rajeev Mishra

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podcast preview remo prinsloo

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Process Transparency

Join the interview between Daniel Rayner and Remo Prinsloo, Lead Solution Architect for Accella, about important things within the BPM sector. In this interview, Remo comments why it is vital to understand your organisation on the operational level and why transparency plays such a big role in business process management. Besides, he describes his point of view concerning the future of BPM, especially with regard to Artificial Intelligence.
Find out why establishing a business process management is not “flick a switch and tomorrow all of our processes can be managed and improved” and to what extend the current COVID19 situation has an impact.

Business Process Management | Process Transparency | Artificial Intelligence

Date: 10/19/2020
Duration: 34 minutes

Every Person Adds Value

In this episode Daniel Rayner interviews Denis Aksenov, Business Process and Project Manager at AGSM, about his experiences within the business process management sector. Gain new insights on why process management should be part of the company’s culture, why it is important to be able to view an entire process, end to end, and why every person involved in a process contributes to the improvement of it. Because "Every Person Adds Value", no matter which department they belong to, which tasks they have to do and which job level they have.

Business Process Management | End-to-End Process | Process Improvement

Date: 10/16/2020
Duration: 35 minutes

preview podcast denis aksenov

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Vorschau Lee Wilson

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Rapid Process Improvement

Check out the process pioneers episode with Daniel Rayner and Lee Wilson, Business Process Manager, as they discuss all areas of business process management. Among other things they talk about how process management and quality management work together. Understand what Lee means by the statement “You need to have a process that is well documented in clear and I think that's the simplest version of quality.” and how to best implement process documentation within an organization. Learn more about the importance of having governance around your business and the value that process documentation provides.

Quality Management | Process Documentation | Corporate Governance

Date: 10/15/2020
Duration: 41 minutes

Skin In The Game

Zarine, Business Improvement Lead at Flinders University, points out the importance to involve the employees actively throughout the bpm discovery process. This can be done by asking them how they think a particular step can be done better or what role they think they could play in it. When you involve them, they start feeling to be directly affected. Learn more about how agile working methods and BPM can work together and how they complement one another. Get to know the differences between an incremental and a radical innovation in the BPM sector and how BPM plays apart, when things become disrupted.

Business Process Management | Process Improvement | Agile BPM

Date: 10/13/2020
Duration: 33 minutes

preview podcast zarine

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vorschau podcast forsyth

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Achieving Process Performance

Seeing process improvement as a long journey summarizes the talk Daniel Rayner and Geoffrey Forsyth (Process Improvement Specialist) had within this episode. The guest of this episode explains the main steps of the process improvement journey, consisting of getting buy-in from the employees, understanding their pain points, supporting them to do better each day by removing the barriers to success/progress, and finally bringing people along with you. But before starting this journey, Geoffrey Forsyth emphasizes on the role of the senior management. They are expecting a high return on invest, which is one of the main challenges, considering the amount of time it takes to improve processes. Get to know, how to convince the stakeholders and inspire them to see the advantages of BPM. 

Business Process Management | Process Improvement | Process Performance

Date: 10/08/2020
Duration: 41 minutes

Understanding BPM as a basic Requirement

Join Daniel Rayner and Steve Marsh, Business Improvement Manager at the Western Sydney University, as they discuss why taking a slow and steady BPM approach will set you up for success. Find out more about the impact of change management and how important it is to create an understanding for the reasons behind it. Because only when employees see the benefits of BPM, they feel comfortable with the planned changes and are willing to go along with them. According to Steve Marsh it is therefore necessary to set clear milestones and to continuously improve the workflows. With "Western Now" he shows, how the Western Sydney University started a project on improving workflows in the entire organization.

Change Management | Process Improvement | Workflow Management

Date: 10/05/2020
Duration: 37 minutes

podcast preview steve marsh

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vorschau podcast morin

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Process-driven Gains

Join Daniel Rayner and Gilles Morin, BPM Expert and Trainer, as they discuss the process of integrating business process management into the corporate culture. Get to know what things you have to ask before diving into BPM, where the motivation comes from for managing business processes, and understand the background of the statement: "You don't sell business architecture, and you don't sell BPM. What you sell is resolving a pain." Inform yourself of the importance of BPM in crisis situations and which role it plays in terms of risk management and the visibility on key operations control points. In addition, Gilles Morin explains why the documentation of business processes becomes much smarter and much more effective with a professional BPM Tool.

Business Process Management | Process Documentation | Process Improvement

Date: 10/02/2020
Duration: 54 minutes

Increasing Customer Experience through BPM

Inform yourself about the combination of customer experience and BPM in our episode with Ben Hoogenboom (Customer Experience Architect) and Daniel Rayner. Among other things, Ben explains his view concerning differences between internal processes and processes that are focussed on the customer. Get to know what is necessary to create the ultimate customer experience and where to start. Another topic the two are talking about is the future of Business Process Management. Join the discussion about why process automation will be the next big think, although “we don’t need to automate every process.” Gain new insights concerning the best strategy concerning process automation and get answers to the questions: Which processes should be automated? When to start automating processes? And which mistakes should be avoided?

Business Process Management | Customer Experience | Process Automation

Date: 09/30/2020
Duration: 31 minutes

Ben Hoogenboom Podcast

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Podcast Process Mining

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Process Mining Paradigm Shift

Join Daniel Rayner and Marcello La Rosa, Professor at the University of Melbourne as well as the CEO and Co-founder of Apromore, for their discussion about the paradigm shift in companies caused by process mining: From a confidence-based business process management towards an evidence-based approach provided by data. Get to know how transactional data from company's information systems can act as a starting point of process mining and thus, offer the opportunity for improving your business processes. With Process Mining you can understand how your operations really are. This transparency itself opens the door for improving efficiency, saving time and costs, as well as making valuable predictions for your business. Consequently, Process Mining can be regarded as a new entry point to the BPM lifecycle, starting with the monitoring phase, discovering the ideal business processes, and ending up in modeling them in a BPM Tool.

Process Mining | Process Intelligence | Process Excellence | Data Science

Date: 09/29/2020
Duration: 41 minutes

Questions about
our podcast?

Do you have any questions about our podcast or do you want to participate yourself? Daniel Rayner is looking forward to your request.

daniel.rayner@gbtec.de
+61 434 862 677