Process Pioneers Podcast
The Process Pioneers are a community of BPM experts who strive to achieve sustainable added value and better performance for their organisation through business process management. In their interviews these experts tell us their best tips, tactics and strategies.
BPM Dictates the Solution
“Business processes is a key fundamental thing.” This is the key message of today’s interview between Daniel and Rolf Schubert, Business Process Architect for one of the top five retailers in South Africa. In this podcast episode the interviewee explains why a process centric mindset is so important, how business processes support the overall strategy and why the power of business processes should never be underestimated. Besides, the two are talking about responsibilities and persons involved within the business process area. Follow the discussion about the questions who should care about business processes, how to deal with relevant stakeholders and how to overcome resistance to the documentation or improvement of processes.
Business Process Management | Process Improvement | Process Documentation
Duration: 36 minutes
Process Must Deliver Value
What is the importance in understanding the business requirements before embarking on a new BPM initiative? What is the importance of integrated data in Business Process Management? These are just a few questions Daniel Rayner and Paul Del Gigante (Transformation Manager) tackle in this Process Pioneers episode. Further topics cover the questions how removing redundant steps can save a lot of time in a simple process and how and why you should free-up and re-deploy valuable resources elsewhere in your business. Stay tuned.
Business Process Management | Process Improvement | Digital Transformation
Duration: 38 minutes
Understand Where You Are
Join our new Process Pioneers episode with Anthony Langsworth, Senior Principal Architect of the Platform Delivered Services for NTT Limited and gain new insights concerning how to transition from having ad-hoc business processes, to processes that are strategically designed and how business processes can help you navigate the changing business environment in a de-risked way. Learn more about how agile thinking and BPM can support each other and why agile working does not automatically mean scrum. Follow the discussion how enterprise architecture and BPM work together: Is enterprise architecture part of BPM or is BPM part of enterprise architecture? And what is their role in crisis management?
Business Process Management | Enterprise Architecture | Agile BPM
Duration: 32 minutes
Why Before Process
You want to learn more about how to achieve an effective process management within your organization and how it can set the course for both the short-term and long-term success? Join our Process Pioneers episode with Peter Tzortzis (Process Analyst at Thorn Group Limited) and get to know how “Business Process Management involves improving order and efficiency.” Understand why having a “why” – understanding how business activities are doing things - is so important before you get stuck into process details and how to find out the reasons.
Business Process Management | Customer Experience | Process Performance
Duration: 32 minutes
Summed Up in BPM
“(…) as long as we will work, continue to work, we will have processes, BPM will be relevant.” That is the position Rajeev Mishra, Process Automation Value Proposition Lead, is taking. Join the interview between him and Daniel Rayner as they discuss which components are necessary to make sure that BPM will be successful. For this purpose, Rajeev explains why BPM can be regarded as a strategic tool and what areas of business BPM provides a good lens for. Another topic the interviewees are talking about is the disruption within the BPM sector. Learn more about why business process management is disruptive as well as disrupted and the reasons for it according to Rajeev.
Business Process Management | Disruptive Technology | Process Performance
Duration: 29 minutes
Join the interview between Daniel Rayner and Remo Prinsloo, Lead Solution Architect for Accella, about important things within the BPM sector. In this interview, Remo comments why it is vital to understand your organisation on the operational level and why transparency plays such a big role in business process management. Besides, he describes his point of view concerning the future of BPM, especially with regard to Artificial Intelligence.
Find out why establishing a business process management is not “flick a switch and tomorrow all of our processes can be managed and improved” and to what extend the current COVID19 situation has an impact.
Business Process Management | Process Transparency | Artificial Intelligence
Duration: 34 minutes
Every Person Adds Value
In this episode Daniel Rayner interviews Denis Aksenov, Business Process and Project Manager at AGSM, about his experiences within the business process management sector. Gain new insights on why process management should be part of the company’s culture, why it is important to be able to view an entire process, end to end, and why every person involved in a process contributes to the improvement of it. Because "Every Person Adds Value", no matter which department they belong to, which tasks they have to do and which job level they have.
Business Process Management | End-to-End Process | Process Improvement
Duration: 35 minutes
Rapid Process Improvement
Check out the process pioneers episode with Daniel Rayner and Lee Wilson, Business Process Manager, as they discuss all areas of business process management. Among other things they talk about how process management and quality management work together. Understand what Lee means by the statement “You need to have a process that is well documented in clear and I think that's the simplest version of quality.” and how to best implement process documentation within an organization. Learn more about the importance of having governance around your business and the value that process documentation provides.
Quality Management | Process Documentation | Corporate Governance
Duration: 41 minutes
Skin In The Game
Zarine, Business Improvement Lead at Flinders University, points out the importance to involve the employees actively throughout the bpm discovery process. This can be done by asking them how they think a particular step can be done better or what role they think they could play in it. When you involve them, they start feeling to be directly affected. Learn more about how agile working methods and BPM can work together and how they complement one another. Get to know the differences between an incremental and a radical innovation in the BPM sector and how BPM plays apart, when things become disrupted.
Business Process Management | Process Improvement | Agile BPM
Duration: 33 minutes
Achieving Process Performance
Seeing process improvement as a long journey summarizes the talk Daniel Rayner and Geoffrey Forsyth (Process Improvement Specialist) had within this episode. The guest of this episode explains the main steps of the process improvement journey, consisting of getting buy-in from the employees, understanding their pain points, supporting them to do better each day by removing the barriers to success/progress, and finally bringing people along with you. But before starting this journey, Geoffrey Forsyth emphasizes on the role of the senior management. They are expecting a high return on invest, which is one of the main challenges, considering the amount of time it takes to improve processes. Get to know, how to convince the stakeholders and inspire them to see the advantages of BPM.
Business Process Management | Process Improvement | Process Performance
Duration: 41 minutes
Understanding BPM as a basic Requirement
Join Daniel Rayner and Steve Marsh, Business Improvement Manager at the Western Sydney University, as they discuss why taking a slow and steady BPM approach will set you up for success. Find out more about the impact of change management and how important it is to create an understanding for the reasons behind it. Because only when employees see the benefits of BPM, they feel comfortable with the planned changes and are willing to go along with them. According to Steve Marsh it is therefore necessary to set clear milestones and to continuously improve the workflows. With "Western Now" he shows, how the Western Sydney University started a project on improving workflows in the entire organization.
Change Management | Process Improvement | Workflow Management
Duration: 37 minutes
Join Daniel Rayner and Gilles Morin, BPM Expert and Trainer, as they discuss the process of integrating business process management into the corporate culture. Get to know what things you have to ask before diving into BPM, where the motivation comes from for managing business processes, and understand the background of the statement: "You don't sell business architecture, and you don't sell BPM. What you sell is resolving a pain." Inform yourself of the importance of BPM in crisis situations and which role it plays in terms of risk management and the visibility on key operations control points. In addition, Gilles Morin explains why the documentation of business processes becomes much smarter and much more effective with a professional BPM Tool.
Business Process Management | Process Documentation | Process Improvement
Duration: 54 minutes
Increasing Customer Experience through BPM
Inform yourself about the combination of customer experience and BPM in our episode with Ben Hoogenboom (Customer Experience Architect) and Daniel Rayner. Among other things, Ben explains his view concerning differences between internal processes and processes that are focussed on the customer. Get to know what is necessary to create the ultimate customer experience and where to start. Another topic the two are talking about is the future of Business Process Management. Join the discussion about why process automation will be the next big think, although “we don’t need to automate every process.” Gain new insights concerning the best strategy concerning process automation and get answers to the questions: Which processes should be automated? When to start automating processes? And which mistakes should be avoided?
Business Process Management | Customer Experience | Process Automation
Duration: 31 minutes
Process Mining Paradigm Shift
Join Daniel Rayner and Marcello La Rosa, Professor at the University of Melbourne as well as the CEO and Co-founder of Apromore, for their discussion about the paradigm shift in companies caused by process mining: From a confidence-based business process management towards an evidence-based approach provided by data. Get to know how transactional data from company's information systems can act as a starting point of process mining and thus, offer the opportunity for improving your business processes. With Process Mining you can understand how your operations really are. This transparency itself opens the door for improving efficiency, saving time and costs, as well as making valuable predictions for your business. Consequently, Process Mining can be regarded as a new entry point to the BPM lifecycle, starting with the monitoring phase, discovering the ideal business processes, and ending up in modeling them in a BPM Tool.
Process Mining | Process Intelligence | Process Excellence | Data Science
Duration: 41 minutes