For MSIG, BIC Platform secures business
processes that are subject to significant risks

The Japanese insurer Mitsui Sumitomo Insurance Company Ltd. has been active in Europe for more than 40 years. In 2012, the group decided to establish MSIGEU, based in Cologne, Germany. MSIGEU has since assumed responsibility for the group's business in continental Europe. The previously decentrally organized process documentation was to be controlled via a central management. In order to be able to analyze the existing structures and processes in a meaningful way, the company decided at an early stage to set up a process management system. In addition to standardization, the specifications of the various insurance sectors were to be taken into account. As an industrial insurer based in Germany, MSIGEU is also bound by the regulations of BaFin. In the regulatory Minimum requirements for the business organization of insurance undertakings (MaGo), it requires that written guidelines must at least "cover business processes that are subject to material risks." MSIGEU wanted to anchor this requirement for its core processes with the help of a comprehensive process landscape for its risk management and other management functions.

For the adequate control of their processes with embedded risks, MSIGEU was looking for a modern BPM solution that allows intuitive modeling according to best practices. They also wanted a long-term partner that would support the development and maintenance of a sustainable process landscape with its IT solutions, services and associated consulting. In GBTEC, the industrial insurer found a partner who could also offer a convincing price-performance ratio. In setting up the process management, the company drew on the knowledge of its employees: Interviews with the individual departments helped to capture the relevant activities as work processes and to exploit potential for improvement. In the process, the modelers enriched as much information as possible and linked processes - where feasible - directly to associated documents and systems from enterprise architecture management (EAM). In this way, it was possible to build a stable process map whose in-depth processes are nevertheless adaptable to the specific requirements of the individual business units. The automatic resubmission as well as the regulated release and review workflows in BIC Platform support MSIGEU in continuously scrutinizing, optimizing and keeping processes up to date.