Industry 4.0, Robotic Process Automation, Blockchain, Data Science, Artificial Intelligence - the possibilities of digitalization are virtually limitless, especially for the economy. Successful businesses have realized that maintaining competitiveness requires a digital transformation – regardless of company size and industry: Because what worked in the past is no longer sufficient to keep up with the competition today. Everything happens faster, customer and market demands are increasingly complex, and efficiency is more important than ever. The COVID-19 pandemic has accelerated this change, forcing companies to propel digitalization even faster.
Digitalization - a buzzword you've probably come across in your professional life quite a few times. But what does it actually mean? And what significance does it hold for businesses? Here's a brief explanation: Digitalization refers to the process of converting physical or analog information, processes, work methods, and business models into digital formats and technologies. Often, the terms digital transformation and digitalization are used interchangeably in everyday language. However, digital transformation goes beyond just the digitization of analog information, data, and processes. It describes a profound and strategic change that companies undergo through the use of digital technologies and new business models to adapt to the challenges of the digital era. Digital transformation doesn't just affect the technological level, but also the company culture, working methods, and customer orientation. It encompasses the entire company - with the aim of making it future-proof and unlocking new growth opportunities.
Improved collaboration and communication
BPM provides a central hub for collaboration and communication among different teams and departments. Through cross-departmental process understanding, silos can be dismantled, promoting a more efficient way of working.
By aiming to make processes customer-centric and ensuring that processes run faster and smoother for customers, process management plays a key role in improving the customer experience. A positive customer experience consequently binds customers to the company and promotes positive recommendations.
More opportunities for innovation
Digital process management creates room for innovations, as it relieves employees from time-consuming tasks and provides them with more space for creative thinking and new ideas. Innovations, in turn, create opportunities for business growth, whether through tapping into new markets, introducing new products, or developing new business models.
For a successful implementation, it is crucial to view digitalization comprehensively and as part of the entire corporate strategy. This leads to the understanding that digitalization is a cross-cutting theme that should be broadly embraced within the company and not solely handled by the IT department. Nevertheless, the IT department can provide support in selecting digital technologies for process collection, analysis, and documentation, and can demonstrate how these align with the existing system landscape and strategy. Additionally, they can advise on the automation possibilities and interfaces that need to be addressed in order to fully unleash the technical potential of BPM.
While (almost) every business process can be digitized, not every process is equally suitable for digitalization. Core processes that directly contribute to value creation, as well as administrative and standardized processes that are frequently repeated, are best suited for this purpose. These processes can originate from various areas and include tasks such as digitizing invoicing, orders, or approvals.
No matter how diverse the processes of each company may be, the digitization of existing workflows always requires a well-founded, professional business process management. With BIC Platform, GBTEC provides you with the ideal planning tool to effectively implement your digitalization project. The potentials of digitization can be easily identified and assessed using the software.
Our innovative BPM tool BIC Process Design ensures more transpareny and smooth work processes. Find out how easy it can be to model your processes, give access to them company-wide and jointly optimize workflows.
Get even more out of your processes with our best-in-class zero code technology and transform your business processes directly into executable processes without any programming effort. Learn more about the advantages of our groundbreaking Automation Software.