With BIC Process Execution, Arvato Systems, as a BIC Strategic Partner, takes an important step in the direction of simple process automation

Working with the BIC Platform has been an integral part of Arvato Systems' day-to-day business for years. Having established successful process management with BIC Process Design, the IT specialist is now also focusing on further advancing the topic of process automation with BIC Process Execution in order to facilitate and reduce small-step, manual processes. The biggest challenge for Arvato Systems was initially to identify suitable automation options in everyday processes and to sensitize employees to the functions and benefits of the tool. Brainstorming sessions resulted in a list of several processes that were considered for automation. In the end, the IT company decided on the following two processes to start their process automation:

• Periodical employee satisfaction survey
• Assignment of user rights and roles

In addition, for the process management executives it was important to convince their employees of the tool's possibilities and to break down any inhibitions they might have. In particular, the central questions of where and how to get started with process automation needed to be answered clearly for the employees, thus removing any doubts they might have.

When getting started with BIC Process Execution, the process management team tried out the tool a lot and gradually got to grips with the various automation functions. The employees looked at existing processes in order to identify automation opportunities there and thus make it easier for themselves to get started. With the modular principle of no-code/low-code automation in BIC Process Execution, the company created automated processes in a very short time and replaced some outdated systems.
The employee satisfaction survey, which in the past was done via Microsoft Forms and required many manual tasks, is now done automatically via personal assignments. Employees will now receive email reminders about the survey, which they can conveniently fill out in a form. The data is then automatically transferred to Arvato Systems' process monitoring software (BIC Monitor) via an integrated REST interface, where it is presented clearly in the form of a dashboard. This not only facilitates the evaluation of the results, but also serves as a basis for audits. In the future, BIC Process Execution will also be used to assign user rights and roles: Anyone who logs in can directly see which rights and roles are available and how they can be initiated.