How can I ensure the quality of my products and services?
Just like any other QM team, you will probably face this question at least once during your project. Of course, you can read about the requirements for the organizational quality management system, for example in the globally recognized series of standards ISO 9000. The goal of ISO 9001 certification is as clear as it is useful: with quality management you check the systems, structures, processes and performances in your organization. With the help of a company-wide QM manual and detailed procedural and work instructions, you define the standards that are to apply to your company. The mandatory establishment of institutions such as regular internal controls ensures that these standards are adhered to. This way, you ensure that your company achieves the desired quality of its products and services.
Nevertheless, every company faces its own questions and challenges. Often there are no firmly defined processes and structures on which an organisation is built. Governance and compliance requirements are not communicated across the entire company. The daily work routine causes situations where instructions - if they are defined at all - are not being followed. Therefore, it is up to you to find the set screws with which you can establish stringent quality management and make your company fit for certification.