ITIL® and Service Management Processes for BIC Process Design®

Join us for an exclusive webinar featuring Stefan Kempter from IT Process Maps, a company specialized in providing process templates for ITIL and other service management frameworks as we present the groundbreaking solution, "YaSM® Process Map for BIC Process Design®". This webinar will provide an in-depth look at the comprehensive content of the YaSM Process Map and how you can use it for a holistic approach to process design. Don't miss this opportunity to revolutionize your service management practices.

Webinar (On Demand)


Join us for our webinar and discover the benefits of using YaSM® Process Map for BIC Process Design® in your organization. YaSM (“Yet another service management model”) provides guidance for service management processes that are based on established best practices and standards, such as ITIL®, ISO 20000, FitSM, SIAM, VeriSM, etc. The graphical representation of the processes makes it easy to understand the service management processes and their interrelationships. The YaSM Process Map is thus the perfect way of giving everyone in your organization a good understanding of service management best practice. Introducing best practice in your organization typically means designing and documenting improved processes. To help you with this task, the diagrams and document templates of the YaSM Process Map can be tailored to your needs. You can simply modify existing content instead of starting with blank diagrams - which saves an enormous amount of time and effort. The process templates can be used in combination with the YaSM Wiki, a free resource on the internet where the authors of YaSM cover all aspects of service management best practice. This will help you understand how every process fits into the big picture.


Get a detailed insight in the YaSM Process Map

  • Process overviews, input/output diagrams and flowcharts on different levels of detail up to level 4 (BPMN 2.0 flowcharts)
  • A data model and 77 object lifecycle diagrams
  • 102 checklists / document templates that describe the process deliverables (documents and records created in the processes)
  • A complete RACI matrix
  • The "YaSM - ISO 20000 Bridge", an additional component for organizations that wish to achieve certification against ISO 20000, the international standard for service management.


Who should join the webinar?

The YaSM Process Map is designed for organizations of any nature, no matter if they provide IT services or other types of services. Join our webinar if your organization plans to

  • Introduce (IT) service management processes according to ITIL, ISO 20000, FitSM or similar frameworks and standards, or
  • Re-evaluate its ITIL or service management processes.


Don't miss out on this opportunity to learn how the YaSM Process Map can benefit your organization. Register for our webinar today!

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