Success by Quality - What You Need to Know About Quality Management

The term quality management (QM for short) is familiar to many, but what is it about and why is it mandatory in some industries and companies?

Economic developments and the constant change in the world of work present companies with the challenge of rethinking and changing themselves and their strategies. So if structures, processes and activities are consequently optimized, we have arrived at the topic of QM. Learn everything about quality management in this whitepaper.  What principles is QM based on and what quality standards are necessary with regard to ISO certification?


In many industries, such as the automotive and healthcare industries, quality management (QM for short) is mandatory. However, companies from other sectors benefit from it as well, as the companies that have not yet implemented QM are losing time and money on a daily basis. Do you know why? Companies often lack structures, transparency and goal-oriented processes to achieve optimal workflows and quality goals - in short, QM. But what is it really about, what are the benefits and how do you implement a QM? In this whitepaper, you will find the answers to the most important questions about quality management.

  1. From simple process control to Quality Management
    The idea of controlling and managing processes goes back to the beginning of the 20th century. It was primarily Henry Ford and F.W. Taylor who coined the term QM. Taylor developed the principle of „Scientific Management“, which was intended to organize the process control of workflows by means of detailed specifications. Since then, QM has steadily evolved and gained in importance. In the past, hardly any entrepreneur would have let an external party look into his work processes. Nowadays, this procedure and certification by external institutions is a...
  2. Quality standards: ISO certification
    There are many different certifications for companies. The ISO 9001 standard is the most widely used international standard in QM, in Germany it is used as DIN EN ISO 9001. It was introduced in 1987 by the International Organization for Standardization (ISO) and defines the minimum requirements for a QM system. It follows the High Level Structure and has the same section sequence, uniform texts and consistent terminology as other management systems. The aim of this basic structure is a homogeneous structure of all management system standards in order to achieve improved mutual compatibility as well as comparability. The basis for the requirements of ISO 9001 are the seven principles - often referred to as „the seven QM principles“. These pursue the goal of...
  3. Helpful steps for implementing a QM System
    Now that you have learned the basics of QM, let‘s take a closer look at the introduction of a QM system in companies. Depending on the size and structure of the company, its introduction can take between six and twelve months. The following tasks are fundamental for the introduction of a QM system...
  4. Continuous improvement process
    After the successful introduction of the QM system, it is continuously improved - QM is thus never over. The introduction of the QM system is followed by the continuous improvement process (CIP), which stands for the ongoing optimization to achieve the company‘s goals. The PDCA cycle is used as a common tool and describes the basics of the CIP in four steps...
  5. Intelligent linking of Quality Management + Business Process Management
    We have now learned about the goals of a QM system. Do you now ask yourself how you can concretely comply with the requirements and the previously mentioned steps? Learn more about this topic in...


With our helpful steps for the introduction of a QM system, you will learn which basic tasks must be performed in the company in order to implement QM sustainably and profitably in the company.

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