Munich University of Applied Sciences: Students build BPM for assured quality

Often, lecturers find it difficult to link their studies and research with the reality in companies. Prof. Jörg Puchan from the Munich University of Applied Sciences, one of the largest universities of applied sciences in Germany with around 18,000 students, wanted to master this teaching challenge. As a professor of applied computer science, he was looking for a business-proven software for his bachelor course "Business Process Management" that would serve as an intuitive introduction to the world of BPM for the participants. It should master all steps of the BPM lifecycle without getting lost in technical complexity. As a state-of-the-art process management system, it should also always cover the latest technical and functional developments. The goal was to jointly create a process-based quality management system that ensures the high quality of processes in the university organization at the Faculty of Industrial Engineering and Management. With each semester, the system grows by new or improved models and regularly undergoes quality assurance.

Prof. Puchan found what he was looking for at GBTEC. With BIC Platform, his students and himself benefit from intuitive process modeling, a wide range of collaboration functions, regulated approval, and comprehensive analysis through to optimization. The participants draw on their own experience and knowledge when modeling: For example, the process "exam registration" was modeled in consultation with the administrative staff and scrutinized for potential improvements. The majority of processes are set up in the notation event-driven process chain (EPC), which can be easily understood by all departments, and enriched with additional information such as descriptions, roles or documents. Over several semesters, a mature process map for quality management has been developed. Under the leadership of Prof. Puchan, the faculty has established a QM system which forms the basis for one of only a few ISO 9001:2015 certified degree programs in Germany.