Global Process Excellence and AI-Readiness Report 2025

Beyond Operational Chaos – Achieving Process Excellence for AI-Ready Business Transformation

Business transformation powered by AI and automation is no longer a distant goal – it’s a competitive imperative. Yet, as leaders invest heavily in new technologies, many overlook a crucial factor: the operational foundation needed to make transformation succeed. Drawing on insights from 600 senior leaders, this global research explores the current state of process excellence and how it underpins successful AI and automation initiatives.

Access the full report

The 2025 Process Excellence and AI-Readiness Report

Based on insights from 600 senior business and operations leaders across industries, this report uncovers:

  • The hidden disconnect between transformation goals and execution
  • The most critical barriers slowing down transformation efforts
  • The key success factors driving process excellence
  • A practical framework to align processes, enterprise architecture, and automation

Designed for transformation leaders, enterprise architects, and operations professionals, this report delivers the insights needed to turn complexity into competitive advantage.
 

Process Excellence: The Missing Bridge for Wholesale Transformation

Too much focus is placed on technology – too little on the processes that determine successful transformation.

95% of business leaders agree that well-defined business processes are essential to achieving transformation goals.

84% state that operational chaos and complexity are the silent killers of transformation.

Agentic AI Demands Structured, Governed Processes

AI agents will only deliver value if they’re built on a strong, well-governed process foundation. Yet most organizations aren’t ready.

87% of leaders say that Agentic AI requires structured, governed processes to deliver real impact.

78% believe automation and AI adoption cannot succeed without proper process management.

The report features actionable insights and expert commentary from transformation leaders, helping you:

  1. Identify and eliminate complexity and inefficiencies
  2. Implement strategic process ownership and user-friendly tools to support AI initiatives
  3. Build processes that are scalable, compliant, and automation-ready


Access the full report and accelerate your journey towards process excellence.

Do You Have Any Questions?

Do you have any questions about our products or services?
One of our experts will reach out as soon as possible.

Contact us+49 234 97645 -110

Expand your knowledge with our e-learnings on BPM & GRC.

To the GBTEC Learning Hub