Stop asking Sarah: Turn tribal knowledge into AI-ready processes

Almost every company has a Sarah: the colleague who has spent years carrying all the processes, workarounds, and unwritten rules of her department in her head. What happens when Sarah leaves the company and takes that knowledge with her? In the first webinar of our Transformation in Practice series, we'll show you how to make implicit process knowledge visible, usable, and AI-ready before it's lost. Register now to join the webinar for free.

20.08.2026 15:00
45 Min.
English
online

Content

Artificial intelligence is only as powerful as the knowledge it can draw on. Yet in many organisations, critical process knowledge still lives in documents, emails, and workshop notes – or it solely exists the minds of experienced employees like Sarah.
If this knowledge isn’t captured and governed, it doesn’t just disappear when individual people leave. It also stands in the way of successfully deploying AI, automation, compliance initiatives, and continuous process improvement.In this webinar, you'll discover how organisations transform fragmented process knowledge into a trustworthy, organisation-wide foundation for both people and AI. 
In a live demonstration, we'll show you how AI captures knowledge from conversations, workshops, and existing documentation, structures it automatically into business processes, and creates a governed process repository that remains intact even after individual experts leave the company.
Rather than documenting processes for documentation's sake, you'll learn how structured process knowledge becomes the foundation for faster onboarding, consistent execution, stronger governance – and AI initiatives that can actually scale.

What you'll learn

  • Why successful AI initiatives need structured, governed process knowledge rather than undocumented expertise that only exists in employees’ heads.
  • How AI captures and structures process knowledge from workshops, conversations, and existing documentation within minutes
  • How to reduce dependency on individual knowledge holders and preserve critical organisational knowledge
  • How a governed process repository improves onboarding, collaboration, and operational consistency
  • Why AI-ready process knowledge forms the foundation for automation, Enterprise Architecture, compliance, and continuous transformation

Whether you're responsible for process management, operational excellence, or digital transformation, this session will show you how to preserve critical business knowledge and turn it into a strategic asset that empowers both your people and your AI. 
Join us live and learn how to prepare your process knowledge for the next generation of AI-driven transformation.

Who the webinar is for: Process managers, transformation leaders, and all decision-makers who want to capture and organise critical process knowledge and make it available for future initiatives.
What you'll gain: You'll learn how to systematically capture expert knowledge, translate it into a structured process framework, and make your company AI-ready.

 

The speaker

If you're interested in exploring your own process landscape, we'd be happy to exchange ideas and demonstrate practical approaches in a personalized live session.

Sebastian Pommerin
Process Expert
sebastian.pommerin@gbtec.com
 

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