GBTEC and BIC Process Design were the obvious choice due to the impressive tool performance, outstanding user-friendliness, and first-class support. From the very beginning of the project, idealo’s process management team collaborated closely with process owners and process participants, introducing not only a comprehensive system for designing, managing, and optimizing processes but also embedding a process-oriented mindset within the departments. The results are impressive:
- Harmonizing processes and an increased focus on corporate strategy created a cohesive working environment.
- Internal training and a phased rollout provided all employees with unrestricted access to the process management system.
- Close collaboration with the process owners led to continuous process optimization and a remarkable increase in efficiency.