Artificial Intelligence leads to faster results, better decision-making, and higher quality and efficiency in many areas of life and work, including Business Process Management (BPM). BPM emerged in practice in the late 1980s and has evolved into a critically successful management tool over time. Nowadays, companies of all sizes and industries utilize BPM to improve the efficiency, productivity, and quality of their operational processes.
With the emergence and rapid advancement of Artificial Intelligence, the methods and possibilities in process management are undergoing a fundamental revolution and significant expansion. One thing is certain: AI will noticeably change the future of Business Process Management, enabling companies to achieve their process optimization and transformation goals even faster and more effectively.
Artificial Intelligence, also known as AI, is a subfield of computer science that focuses on the development and enablement of computer systems to perform tasks that typically require human intelligence. This involves the development of algorithms and models that are capable of learning from data, recognizing patterns, making decisions, and solving problems in a way that mimics human cognitive abilities. Typical applications include machine learning, natural language processing, robotics, and process mining.
Regularly review the quality and availability of your data. AI systems require high-quality data to function effectively. Ensure that the data is clean, well-structured, and sufficient to provide meaningful results. Additionally, comply with all legal regulations and ensure the privacy of your employees and customers.
With the help of AI technologies, business processes can be optimized many times over by automating repetitive and time-consuming tasks. This relieves employees from these activities, allowing them to focus on more demanding tasks.
Artificial intelligence can ensure higher accuracy and quality in business processes. By reducing human errors and applying precise algorithms, processes are executed more reliably and consistently.
AI enables instant analysis of real-time data, allowing decisions to be made based on it. This is particularly relevant for companies that need to quickly respond to changing conditions and customer requirements.
Unlike a human, an AI can consider not only a limited amount of information but all available information. Furthermore, the AI can analyze this information base completely unbiased and independent of personal experiences and emotions.
Extensive data analysis
AI ensures advanced data analysis and processing by analyzing large amounts of structured and unstructured data, identifying patterns and correlations, and making accurate predictions. This leads to informed decisions and an improved data foundation for process management.
Effective risk management
AI can help identify and minimize risks in business processes in a timely manner by detecting deviations and anomalies in the data. This allows companies to take proactive action and address problems early on to avoid financial or operational damages.
One thing is certain: No company can ignore AI in the long run. The potential of Artificial Intelligence for process management is significant, and we are far from reaching its limits. According to forecasts by the McKinsey Global Institute (MGI), Artificial Intelligence is even attributed with greater potential than the steam engine. Furthermore, it is predicted that AI could increase the global gross domestic product (GDP) by an average of 1.2 percentage points per year by 2030.
The continuous advancement of AI technologies and the increasing accessibility and intuitive usability indicate that more and more companies will adopt AI-driven process management. However, Artificial Intelligence will not completely replace human expertise and judgment but rather represent a powerful combination to establish long-term success in the market.