The Transformative Power of Change Management in Process Management

In today's business world, process management is essential to achieving efficiency and competitive advantage. However, meeting the constantly changing market conditions and customer demands requires more than just a stable structure - it requires dynamic change management that enables continuous adaptation and improvement. This is the only way to keep your finger on the pulse.

What is the purpose of change management?

Change management plays an essential role in process management: it helps to overcome resistance to change and to anchor new processes sustainably. The aim of change management is to successfully adapt people and structures to new circumstances and to organize change effectively. This includes identifying the need for change, developing suitable strategies, communicating with stakeholders, and implementing and monitoring change.

The following strategies will show you how to successfully manage change in your organization.

Purpose Change Management

Success Factors in Change Management

Theory and practice show that interpersonal factors are crucial to achieving sustainable change. Change processes require not only technical or structural adjustments, but also the consideration of people and their interactions within the organization.

Success factors in Change Management

Critical success factors:

  • Communication and speed of implementation

How quickly are employees brought on board?

  •  Implementation and compliance

How consistently do people adopt the new way of working?

  • Effectiveness and success

How effective are people after the change?

The top priority in change management is the active involvement and visible support of senior management. A clear stance and, above all, direct communication of the added value of process improvements by management are therefore of the utmost importance. In fact, successful process management is a critical factor in helping organizations to adapt to new and more dynamic market conditions.

Change Management Success Strategies

The following strategies can help you successfully manage change in your organization:

  • Develop a clear plan for process change by defining the objectives, scope, time, responsibilities, and relevant stakeholders.
  • Prioritize your internal and external communication by identifying and actively involving key stakeholders and influencers within the organization.
  • Recognize resistance by developing effective persuasion strategies, specialized training, and individual support.
  • Use pilot projects and small achievements via gaining greater employee confidence in change and positive transformation.
  • Provide resources via ensuring adequate support and training for affected employees with sufficient time, budget, and skills.
  • Measure success and provide concrete feedback by defining clear criteria to accurately measure the success of the changes and further improve processes.
  • Learn from experience by using every change as an opportunity for continuous learning and improvement.
Change Management success strategies

Support the change management process with the right tool

Your company is constantly evolving. Implementing change requires a high degree of transparency, efficient organization, and standardized processes. Combining change and process management in one tool creates unique added value for your company by taking human and technical aspects into account.

GBTEC offers you a flexible platform, tailored to your organization’s needs, to help you adapt to change and improve your change management.


BIC Process Design for fast communication and implementation

  • Involve your employees in the graphical modeling of processes from the outset and encourage innovation and collaboration by providing continuous feedback directly through the tool.
  • Facilitate internal communication with management through automated process approvals. Offer a single point of truth to everyone in the organization through BIC Process Design’s integrated portal, where all processes and related documents (process descriptions, checklists, templates, etc.) are published.

Get to know BIC Process Design

Business Process Management software BIC Process Design
Business Process Management software BIC Process Execution

BIC Process Execution for high efficiency and process compliance

  • Ensure a high level of process compliance and efficiency and reduce errors by automating recurring processes and sub-processes. 
  • Gain visibility into process performance by tracking the processing status and process progress for each business transaction.
  • Benefit from maximum flexibility, an unlimited number of processes and numerous process templates for direct access to process automation in your organization.

Get to know BIC Process Execution

Do you have any questions?

Do you have any questions about our products or services?
Our experts will gladly assist you and look forward to your request.

Contact form+49 234 97645 -110

Expand your knowledge with our e-learnings on BPM & GRC.