Heading towards digitalization by combining automation and strategy
As part of our digitalization consulting, we jointly identify the essential end-to-end processes in your company, both from the perspective of your business partners and from the viewpoint of your colleagues, i.e. your "internal customers".
Digitalization is only perceptible in your organization if you start in the right places. That is where we help you, e.g. by creating a customer journey map. It uses customer touch points to identify, classify and prioritize all relevant points of contact with your business partners. That being the basis, we will jointly set up your digitalization strategy along exactly these touch points. Only at these touch points you can achieve real change in the business experience.
Digitalization internally must lead to a different work experience for your colleagues. For this purpose, we identify essential cost drivers and "pain points" for your staff along the value-adding end-to-end processes in your organization. At that, we focus in particular on legacy systems, high manual workload and highly repetitive processes.
Extract from our services:
- Analysis and development of a digitalization strategy for your organization
- Analysis of your business model and creation of a customer journey map
- Analysis and identification of digitalization potential based on your process landscape