BIC Process Design has a newly developed, seamlessly integrated method editor that allows administrators to select notations such as BPMN 2.0, DMN and EPC and VCD as available diagram types for modeling, to specify individual elements within the diagram type or to define user-defined methods. The preconfigured modeling languages can be extended as required. This ensures consistent modeling of your business processes across all teams that are responsible for the mapping of your company's processes.
In addition to the common modeling languages, BIC Process Design also provides the so-called "Customer Journey Map". This allows you to visualize the customer's journey including all interaction points with your company. The 360° perspective on your operational processes from the customer's point of view enables you to analyze your customer interaction, uncover potential for optimization and control the customer journey in a targeted manner. Delight your customers with well thought-out and smoothly interlocking processes and benefit from higher customer satisfaction and stronger customer loyalty.