"We are now a truly process-oriented company. All the processes in which we are involved, from the beginning of a project to its complete finalization, are captured in BIC. Everything is totally transparent and can be viewed by all employees - more than 8,500 colleagues. Our audit is global, following the "multi-site" concept, so it is crucial that we are all aligned, regardless of whether the department is in Spain or Germany. Thanks to BIC, everything is interconnected."
End-to-end standardisation and transparency of all their processes with individual access configured on a role-based system
Support from GBTEC in employee training, technical support and supervision of modelling processes
Although Nordex had worked with a business process management software in the past, the company did not have a process-oriented organizational culture. This weakness became evident at the time of the company's international expansion in 2016 following the acquisition of Acciona Windpower. Establishing a process-oriented organization became a priority for the multinational group. Due to this context of growth and the characteristics of a sector as demanding as wind turbine manufacturing, they needed a tool that would allow them to standardise their processes at a global level, putting an end to the existing disparities between the different international headquarters. The special characteristics of the company also required flexible software that could be used both online and offline, enabling the remote environments in which Nordex operates to easily deploy the tool. In addition, the platform should be usable in multiple languages. At the time, the lack of internal transparency about the company's processes prevented smooth communication between the various departments and subsidiaries and made it difficult to recruit new employees, conduct audits as well as to deal with risk management, change management, regulatory compliance and quality management.
GBTEC's BIC Platform was the solution chosen by Nordex to meet the challenge of standardizing and making processes more transparent in its more than 25 international subsidiaries. After testing the software in Germany, the company began to expand its use to the rest of its locations. Now, the tool is deployed by all employees of the multinational, regardless of their department or location. What convinced Nordex the most, in addition to the quality of the software, was the complete support service that GBTEC provides. This includes twice-weekly meetings, staff training, technical support and supervision in process modelling. Thanks to the fact that BIC is a multilingual software, Nordex employees can work fluently in their own language wherever they are, even having the option to continue their work in places where there is no internet connection. Given the large size of Nordex, BIC has also facilitated audits by enabling strict control of the various regulations and quality standards that apply at all sites. The group now works in a fully coordinated way, with all its processes standardized and modeled end-to-end, organized by a role system in which it is possible to control which departments or employees have access to different sources of information.
"There's a great comfort in coming into a company and knowing exactly how all the processes you'll be involved in work, so you can quickly join the system."
The Group has installed more than 39 GW of wind power capacity in over 40 markets and generated sales of around EUR 5.4 billion in 2021. The Company currently has more than 8,600 employees. The Group's manufacturing network includes factories in Germany, Spain, Brazil, the USA, India and Mexico. Its product portfolio is mainly focused on onshore turbines in the 4 to 6.X MW class which are designed to meet the market requirements of countries with limited available space and regions with limited grid capacity.
Professional and intuitive BPM with the BIC Platform
Huf Hülsbeck & Fürst:
Process and quality management as essential key to success