Existing processes in your organization are obscure
If you would ask your colleagues today, which tasks they performed since the start of work with which cycle time and which interfaces - would the answer cover more than a third of all relevant tasks? Employees may have their own manual workflows in mind, but without the connection to previous and following tasks of other departments. The multitude of subsequent processes that are partially automatically executed by various software tools would also stay uncovered. The proceedings in digital systems are behind closed doors: You need a special tool to gain access. And what the key is for a door, the process intelligence is for the uncovering of process data.
If you would change an important instruction today - would you be able to offhand estimate the changes for its various processes? You probably would make an educated guess, without being able to consider all weaknesses and bottlenecks in your company. Your employees perform processes with differing knowledge, as members of various departments, maybe even in different locations, across a variety of technical systems. This complicates the prediction and monitoring of process execution, or to spot deviant behavior. You need the means to bring light into the darkness. And what the switch is for a lamp, the process intelligence is for the analysis and optimization of processes.