Not enough time or resources for your BPM tasks? We help you out.

Process Factory – Remote Consulting Services on Demand

Process management cannot be introduced overnight. Generally, this involves a multitude of tasks for which the operational business often lacks the time and resources. This is exactly where our Process Factory comes in. The Process Factory is a modern service unit from GBTEC specializing in business process management (BPM). It offers a wide variety of outsourcing services that optimally complement your process management.

Sprungmarke

Our approach,
your advantages

All outsourcing services are realized for you by our BPM experts remotely in the GBTEC offices. In particular, we focus on services in and around your BIC system. On the basis of standardized and, if necessary, individualized packages, we agree on a service catalog of BPM tasks to be taken over from you. Depending on the challenges you are facing, these tasks can be done once and, for example, involve large project tasks suchs as migrations, or they can be offererd recurrently. In the latter case, we temporarily take over sub-tasks of your process management - of course, in accordance with a clearly outlined service catalog as well as predefined reaction and processing times.

With all offered outsourcing services, you benefit from the following advantages:

  • Directly in your BIC system: All services can be realized directly in your application.
  • Highest quality: All BPM tasks are carried out by BIC-experienced employees with university degrees.
  • Remote BPM services: Tasks are executed remotely by well-trained GBTEC consultants.
  • No language barrier: The service is performed in German or English, as required.
  • Takeover of extensive tasks: Even large projects can be realized without major downtime.
  • We think for ourselves: We keep analyzing all circumstances and contact you if necessary.
  • Best practices: For our remote services, we rely on numerours best practices of our GBTEC consulting.
  • Flexible expansion: Outsourcing services can be seamlessly supplemented by consultant assignments.

Our communication channels

Communication between you and us takes place directly via the workflows of your BIC application,
via a ticket system or a telephone hotline specifically set up for this purpose. It could not be easier.

Your BIC system
We make use of your BIC System for direct communication without media disruption - for example by using the governance workflow or the collaboration hub. In case of a SaaS operation of your platform, without any integration effort.

Ticket system
Many customers have established standardized ticket systems for their service management. On request, we connect the Process Factory to your system so that your processes are kept unchanged.

Telephone hotline
Direct, human interaction is particularly useful in more complex support situations. It enables faster problem solving and better task processing while increasing the satisfaction of everyone involved.

These customers already rely
on our outsourcing services

Extract from our service portfolio

Many technical tasks of process modeling and digitalization that occur during the technical operation and management of your professional BPM system can be outsourced - one time only or permanently, only a small scope at a time or as a single mass processing.

Business process modeling
We model professional diagrams in your desired method based on various templates, e.g. text to BPMN.

Master data management
We take over the functional master data administration of your BPM system - as a one-time action or permanently.

Transfer of existing data
We transfer process information from other formats into your BPM system - from small to a very large scale.

Change of method
You want to change your modeling method? E.g. from EPC to BPMN? We transfer your process models professionally.

Professional help desk
Our experienced employees are on hand to answer functional questions about your BPM system and procedure.

Revision of diagrams
A fundamental realignment of your process models requires a systematic revision of your diagrams? We can help.

Quality assurance of diagrams
We ensure that all process models comply with your conventions, e.g. as part of the approval workflow.

Administration and evaluation
We take on the role of the functional system administrator for you and manage roles and authorizations, create reports etc.

Questions about our Process Factory?

We look forward to your request and would be happy to help you.
Your personal contact person is:

Dimitar Savov
consulting@gbtec.de