Individual requirements?
We find a solution for everything.

Get the most out of your
BIC Platform with our
Technical Services

Our experts draw on many years of experience in implementing technical projects with the BIC Platform and have already realized numerous customer requests. No matter if you want to start with the BIC Platform from scratch, need an implementation to a third party system or
want to implement exclusive requirements - we are at your side and find
individualized solutions according to your needs.

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Our key topics in detail

With our offer in the context of technical services, we support you at any time with all questions concerning your individual topics.
This is how you get the most out of your BIC Platform!

product launch

Product introduction

Successfully setting up your BIC Platform is quick and easy. Our experts provide competent assistance with technical settings and/or connections, for example, with the connection to your SSO or Active Directory. Do you already have processes recorded in another tool, such as ARIS®? No problem, we can of course transfer them for you.

third party system connection

Third-party system connection

Processes do not exist in a vacuum, but rather link IT systems, corporate functions, risks, organizational structure, key figures and more. Often, this information is maintained in additional systems (e.g. LeanIX®, SAP®, Microsoft®). Our experts help you to get a view of the 'single point of truth' even across systems and ensure that your BIC repository is kept in sync with your other management systems.

individualized services

Individualization

In the BIC Platform, individualized evaluations can be implemented in MS Word, Excel or PowerPoint using the 'BIC Report Service'. In addition, the platform offers us the possibility to adapt some standard functionalities according to your wishes or to create new individualized services. BIC Add-Ons are best practice solutions that complement and extend standard functions in a release-safe manner.

compatibility care

CompaCare

Are you already using an individual solution from GBTEC or are you planning to expand the functionality of your existing system? In this case, it is best to secure yourself with our Compatibility Care package. With CompaCare, we guarantee that your individual solutions will be adapted to new releases of the BIC Platform at reasonable and predictable costs.

Our experts are ready
to support you

Are you looking for a partner who is always at your side and recognizes and implements your individual needs? Then you've come to the right place! Our experts ensure that your individual requirements are taken into account at every stage of BIC use. From project start to implementation and sustainable long-term support - we will find the right solution for you!

Contact us now

Your added value when using the BIC Platform

Convince yourself of our many years of experience and benefit from extended functions in your BIC Platform
as well as a guaranteed release capability for your individual solution.

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Our experience
We draw on over 20 years of experience in implementing technical projects with the BIC Platform and will find the right solution tailored to each of your individual requirements.
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Flexible adjustment
Depending on your requirements, we can extend your BIC Platform with standardized best practices (add-ons). Individualization of your tool is easily possible without customer-specific customizing.
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Always up to date
We ensure the release capability of your individual solution. This means that even older individual adaptations are automatically available to you again as usual after the addition of a new version.

You commission us
however it suits you best

The right support at the right time - always focusing the knowledge transfer to you. This is how we understand consulting and how we arrange our services with you. Purposeful and pragmatic, open and honest.

Thus, we have developed various forms of cooperation:

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Individual projects:
Individual projects perfectly tailored to you with clearly defined project goals.

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Standardized packages of services:
Predefined service packages with proven, standardized service components.

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Turnkey individual packages:
Individual service packages tailored to your needs and requirements.

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Ticket-based services:
Professional services on demand with clearly defined reaction and processing times.

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Selective consulting support as required and on call without a lenghty ordering process.

Well-advised
with GBTEC

We guide you all along the way. We not only offer high performance software, but also consulting services fitting to your needs, in the areas of business process management and digital transformation. Profit from the high expertise of our specialized professionals.

To our services